FAQ

FAQ

1. What types of products do you offer?

We offer a range of pet accessories, including bandanas, bow ties, leashes, health book covers, and passport covers. All our products are handmade in France with high quality materials, specially selected for their compliance with animal protection standards.

2. What materials are used for your products?

All our fabrics are made of Oeko-Tex certified cotton, guaranteeing the absence of harmful substances. Our materials have been rigorously tested to withstand frequent washing, without loss of quality. In addition, we work exclusively with French suppliers.

3. Where are your products manufactured?

Our creations are entirely handmade and assembled in our workshop located in Seine-et-Marne, France.

4. Do you ship internationally?

Yes, we deliver throughout France and Europe. Delivery costs are free for all orders over 59 euros in Metropolitan France. For other destinations, delivery costs vary depending on the destination.

5. What are the shipping times?

Orders are shipped within 48 hours after confirmation. You will receive a tracking number as soon as your order has been shipped.

6. What is your return and refund policy?

You have 14 days from receipt of your order to return any product that does not give you complete satisfaction. Items must be unworn, unused, and in their original packaging.

7. In which cases I will not be able to be reimbursed?

  • If the product has been used and is no longer resalable.
  • If the shipment does not arrive at its destination due to an error in the delivery address.
  • If the return process has not been followed.

To initiate a return, please print the withdrawal form, send it to us by email, and return the items to the address indicated. A return number will be communicated to you before the return. The return costs are your responsibility.

8. What payment methods are accepted?

We accept Visa and Mastercard credit cards, as well as PayPal payments. We do not accept checks or bank transfers.

9. Do you offer customized products?

Yes, we offer customization of our bi-bandanas, health record covers, and leashes. You can add your pet's name or any other text of your choice.

10. How can I contact you?

For any questions or assistance, you can contact us via our contact form or by email at bigout.fr@gmail.com. We will be happy to help you!